FAQ

GENERAL

  1. What products do you offer? At Megan Gros Designs, I offer a diverse range of handcrafted chainmaille and scalemaille jewellery, accessories, fidget toys, holiday ornaments, bookmarks, keychains, stitch markers for knitting and crochet, and more! Additionally, in 2024, I will be expanding my offerings to include stamped metal creations and custom laser engraving.

  2. Where are you located? I am situated on the picturesque west coast of British Columbia, Canada!

  3. How can I ensure the security of this website? Rest assured, my website is secured by SSL encryption, as indicated by the lock symbol located to the left of the URL in your browser. Your information remains 100% private and secure.

  4. What is chainmaille and scalemaille? Chainmaille, also known as chainmail or maille, refers to armor, jewellery, or other items crafted by interconnecting metal rings. Scalemaille involves integrating metal or engineered plastic armor scales with chainmaille, resulting in stunning works of art that often incorporate vibrant colors.

  5. How should I care for my jewellery? For detailed care instructions, please visit my Care Instructions page.

PAYMENT & SHIPPING

  1. How can I pay for my purchases? When shopping on my website, payments are securely processed by Shopify, ensuring that your payment information remains confidential. If shopping on Etsy, payments are processed by Etsy.

  2. What are the shipping costs?
    • Within Canada: Basic shipping is FREE for most items, shipped via Canada Post Lettermail. Expedited Parcel shipping (with tracking) is provided at no additional charge for heavier or higher-value orders.
    • To the USA: Shipping costs $7.50 Canadian via Canada Post Small Packet USA, with options for Expedited Parcel shipping on qualifying orders.
    • Everywhere Else: International Small Packet shipping is available, although tracking is not provided. Please note that I cannot be held responsible for lost packages, and refunds will not be offered in such cases.
  1. Where do you ship from? All items are shipped from the west coast of British Columbia, Canada.

  2. When will my items be shipped? Generally, items will ship within 3-5 business days of purchase.

Should you have any further questions or require assistance, please don't hesitate to contact me. I’m here to help!